FAQs

ORDERS

  • How do I place an order?

To add an item to your bag, simply click the add to bag button next to it. (Items you put in your bag will not be bought by you until you have completed the checkout process.)

To remove an item from your bag, simply click the remove link next to the item you wish to discard on your Cart page.

To view what is in your bag at any time, click the "bag" icon in the top right hand corner of your screen.

To purchase what you've selected click "checkout", then "secure checkout".

Once we have confirmed your order we will ship!

  • How do I check my order status?

Once an order is submitted, a confirmation email will be sent to the email associated with your account. Orders with standard shipping typically take 2-3 business days to be processed and shipped. Weekends and holidays are not business days, and are therefore excluded from processing and shipping times, so please account for non-business days when choosing your shipping method. You will receive an email with tracking information when your order has been shipped.

To check the current status of your order click “Track Orders” at the bottom of the page.

  • Can I change or cancel my order after I place it?

If you need to make any changes to your order, please email customercare@nowelated.com immediately after making your purchase. Once your order has been processed, we will be unable to modify the contents of your order. Changes in price (items going on sale and/or promotional codes) are not valid on previous orders. We will be unable to modify orders placed prior to price changes or promotions. Orders cannot be cancelled once they have begun processing. We apologize for any inconvenience and will do our best to assist you.

 SHIPPING - Please see out Shipping Policy for more information

  • What shipping methods do you offer?

Standard Shipping (shipped via UPS, FedEx, or USPS)

  • When will my order ship?

Orders with Standard Shipping typically take between 2-3 business days to be processed and shipped.

  • Where do you ship to?

Domestic
We currently  ship to the Continental United States, Alaska, Hawaii and US Territories.  

International
We currently ship international orders to Canada, United Kingdom, Spain , France, Germany, Australia and New Zealand.  

  • How can I track my order?

Once your order has been placed, you will be emailed a shipping confirmation that includes the tracking number for your package.  Please allow 24 business hours for the tracking number to activate.

  • My tracking says it was delivered, but I don't have it.  What now?

If you have any issues with receiving your order, please contact us ASAP at customercare@nowelated.com with your order number and a brief description of what’s going on.

  • I received damaged or incorrect merchandise.  What can I do?

If you believe that you have received defective merchandise or that we shipped incorrect merchandise, please contact us ASAP at customercare@nowelated.com with your order number and a brief description of what’s going on.

RETURNS

  • What is your return policy? 

All items are Final Sale and cannot be returned, refunded or exchanged. For any questions, please contact customercare@nowelated.com

 

OTHER

  • What forms of payment do you accept?

Visa, Mastercard, Discover, American Express, PayPal, Amazonpay and AfterPay. 

  • How do I receive a refund?

Please see our Refund Policy for more information